Terms of Service

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Language Services Estimate & Agreement - Appendix

Lingotek Standard Terms & Conditions

Lingotek Contact Info

Lingotek, Inc.
3400 N. Ashton Blvd., Suite 150
Lehi, UT 84043, USA

Phone: 801.331.7777
Fax: 801. 331.7776
services@lingotek.com

Payment Terms

·  Projects totaling less than $5,000 shall be invoiced upon delivery of final translated files or completion of service(s) with net 30 terms

·  Projects totaling $5,000 or more require 30% payment at the time of signing the acceptance of the quote. The remaining balance shall be invoiced upon delivery of final translated files or completion of service(s) with net 30 terms

Cancellation or Withdrawal

If Client cancels or withdraws any portion of the service(s) set out in this agreement prior to Lingotek’s completion of the service(s), then, in consideration of Lingotek’s scheduling and/or performing said service(s) Client shall pay Lingotek the portion of the above fee represented by the percentage of total service(s) performed, but in any event not less than 50% of said fee.

Changes in Scope

If additional work beyond the scope of this agreement is requested by Client (including, but not limited to, additional requests or new material provided to Lingotek during the project; failure to provide full source material on project start; or changes based on Client preferences not explained to Lingotek in advance), charges for such work will be added to agreed project fees and invoiced at Lingotek standard pricing.

Quality Guarantee

Upon receipt of completed services from Lingotek, Client shall promptly review it and within 30 days notify Lingotek of any desired changes or corrections. If changes are needed as a result of Lingotek’s misunderstanding or error, Lingotek shall provide such work at no cost to the Client. Lingotek shall not be responsible for any changes made by persons other than Lingotek.

Confidentiality

All information expressly identified by Client in writing as confidential which Lingotek acquires during the term of this Agreement regarding the business and products of Client shall be maintained in confidentiality by Lingotek and, except as expressly authorized by Client in writing, shall not be divulged or published by Lingotek and shall not be authorized by Lingotek to be divulged or published by others. Confidential information for purposes of this paragraph shall not include the following:

·   Information which is or becomes available to the general public, provided the disclosure of such information did not result from a breach by Lingotek of this paragraph.

·   Terminological glossary entries compiled by Lingotek in the course of Lingotek’s performance of the translation service(s) under this Agreement; provided, however, that Client and Lingotek may agree in writing that, upon payment by Client to Lingotek of an agreed-upon fee, such terminological glossary entries shall be the property of Client and shall be covered by the confidentiality provisions of this paragraph.

Publicity

Lingotek may use Client’s name in its resumes, client list, case studies, and in other promotional information, including press releases, brochures, reports, letters, white papers, and electronic media such as e-mails and web pages.  Lingotek shall discontinue use of the Client’s name in any or all materials upon thirty (30) days prior written notice.

Personnel

During any period in which Services are being performed, and for a period of two years thereafter, no party, directly or indirectly, shall solicit the employment of, employ, or contract with, any then-current or former personnel (including any Lingotek employees or contractors) who has worked for the other party within the prior six months. The soliciting party shall promptly notify the other party of any communications with any such personnel regarding employment. 

Indemnification

Client agrees to indemnify and hold harmless Lingotek of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, expenses or liabilities including reasonable attorneys' fees, which Lingotek may incur based on information or materials furnished, prepared or approved by Client for use by Lingotek in the work performed under this Agreement.

Governing Law

This Agreement shall be governed by the laws of the State of Utah.

Complete Agreement

This agreement constitutes the complete and agreement between Client and Lingotek relevant to the subject matter hereof. This agreement becomes a binding Agreement either on signature by Client and return to Lingotek via email or fax, or by online acceptance.

 

 

See How It Works

The Massive Benefits of Cloud-Based Translation Management System

Language is social. It connects people and ideas. But what happens when it stops connecting, slows down, and goes offline? What happens when your global audience is left in the dark because your translations are stuck in someone’s inbox? 

With the Translation Network, Lingotek makes your content accessible to your customers globally. By connecting your company with our technology and translators, we connect your ideas with the world. Lingotek makes going global possible.

Cloud Based Translation is Faster, Easier & More Efficient 
Lingotek revolutionized the translation industry with its cloud-based networked translation technology. With Lingotek, you get an enterprise-grade, end-to-end solution that you control. Bring your translation workflow into the 21st century and get out from under the old-school, on-premise, traditional IT, and proxy architectures that slow you down and increase your costs with budget-busting implementation processes and ongoing maintenance.

Agile Software That Offers Scalability and Responsive IT
Our next-generation technology continuously delivers multilingual content and scalability to meet your increasing needs for more content, storage, and translation management. Lingotek’s cloud-based technology can extract large amounts of data and scale to any project size on the fly. With our agile software, Lingotek can be more responsive and can match your evolving requirements with fast IT. 

Seamless Integration With Your Applications
Seamless integration with your enterprise applications and our translation management system lets you upload source content for translation, have it automatically translated, and download the translated content back into your original application.

Automated Workflows Put Your Translations on Autopilot
Put your translations on autopilot with customizable workflows that let you trigger actions throughout the project lifecycle. From notifying a reviewer when a translation is ready for review, to reporting project status to an external system, the Lingotek rules engine brings AI-like capabilities to your workflow.    

Continuous, Real-Time Collaboration for Round-the-Clock Translation
With a vast network of translators working in our powerful cloud-based translation management system, you get continuous, round the clock translation and real-time collaboration.

Centralized File Management Gives You Control Over Your Content
Out-of-the-box integrations with popular CMS, CRM, marketing automation, knowledge bases, and social business software means your information resides in your system, giving you visibility, access, security, and control of your files and information.

Scalable File Storage to Match Your Growth
Our cloud-based Translation Network offers scalability that auto-scales to increased volume levels, without no additional charge for more file storage. It  can scale as your usage grows. 
 
Secure Your Information With Controlled Access to Files
Content stored in the Lingotek cloud is fully secured and kept private to your organization. Role-based authorization ensures that users only see information if they have been granted access by your project administrator.

 

 

 

 

Translation Solution Needs

Lingotek offers a wide range of translation solutions to its customers. Whether you are in the enterprise or federal space, or want our world-class translation services team to take care of your localization for you, Lingotek offers corporate and global translation solutions that are custom tailored for your needs.

 

 

 

 

 

 

 

 

 

 

 

 

About Lingotek

Our Company

Lingotek | The Translation Network is a cloud-based translation services provider, offering translation management software and professional linguistic services. We are the leader in collaborative translation technology with an innovative cloud translation management system (TMS) that uses computer-assisted translation (CAT) tools to facilitate faster, more efficient, language translation. Lingotek was the first to introduce cloud-based TMS technology to the United States in 2006 with the launch of a fully online, web-based, computer-assisted translation (CAT) system that pioneered the integration of translation memories (TM) with main-frame powered machine translation (MT). Our multilingual application program interfaces (API) and connectors pair with the industry’s top enterprise applications to automate and integrate the translation process. They include:

  • Content Management Systems (CMS) 
  • Customer Relationship Management Systems (CRM)
  • Marketing Automation
  • eCommerce Platforms
  • Knowledge Bases 
  • Product and Support Documentation 
  • Social Business Software
  • Desktop Files
  • Software Localization

Customers can use their own language services providers (LSP) and linguists, or our global network of 5,000+ professional linguists. Lingotek is based in Lehi, Utah in the area known as Silicon Slopes. 

Our History

Lingotek was founded in 2006 and is funded by Signal Peak Ventures and In-Q-Tel

Signal Peak Ventures is a Salt Lake-based venture capital firm that focuses on early-stage technology investments in the Intermountain region. The firm was established as Signal Peak in 2011 after the spin out of Canopy Ventures venture capital team and the acquisition of portfolio investments in ten other companies. The Signal Peak team has extensive experience in sourcing, executing, managing, and divesting venture capital stakes across the Intermountain region. 

In-Q-Tel is a strategic, not-for-profit investment firm that works to identify, adapt, and deliver innovative technology solutions to support the mission of the U.S. Intelligence Community. Launched by the CIA in 1999 as a private, independent organization, In-Q-Tel's mission is to identify and partner with companies developing cutting-edge technologies that serve the national security interests of the United States. Working from an evolving strategic blueprint defining the Intelligence Community's critical technology needs, In-Q-Tel engages with entrepreneurs, growth companies, researchers, and investors to deliver technologies that provide superior capabilities for the CIA and the larger Intelligence Community. 

Our Clients & Partners

Lingotek  works with some of the largest, most innovative companies in the world, in a wide variety of industries and services including government, technology, finance, telecom, travel, and education. Our clients include departments in the U.S. Government and several large Fortune 500 companies. Here are some of the Customers that are trusting their translation processes with the Lingotek Translation Network.

We also work with a growing network of Partners--service providers, digital agencies, open sources technologies, and other strategically selected companies--to meet the unique translation requirements of our customers. 

Industry Recognition & Awards

Comparably Best Company Leadership 2018
Comparably Best Company Managers 2018
Top 100 Companies in the Digital Content Industry - EContent 2017-2018
Comparably Best Company Leadership 2017
Comparably Best Company Culture 2017
Comparably Best Places to Work 2017
Comparable Best CEO - Rob Vandenberg 2017
Utah Business Book of Lists Top Telecom & Technology Software Developers 201
Utah Best in State Language Services 201
Silicon Review List of Inspiring 100 Companies 201
Top 100 Companies in the Digital Content Industry - EContent 201
Top 30 Drupal Contributor 201
Top Translation Services Company 2016 - PFin
Hot in Lehi Award Top Trending Companies - Owle
Top 100 Companies in the Digital Content Industry - EContent 201
Edison Award Finalist 201
CIO Microsoft 100 Solution Providers CIO Review 201
Edison Award Nominee 201
Gartner Cool Vendor of the Year 201
Oracle Gold Partner 201
Stevie Award Best New Product or Service of the Year SaaS Category 201
Most Innovative New Product Utah Valley Entrepreneur Forum 2006

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