Technical Support Representative (TSR) (Full time; Lehi, UT or remote)

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Technical Support Representative (TSR) (Full time; Lehi, UT or remote)

Location: Lehi, UT or remote
Type: Full-time
Experience: 2+ years
Functions: Technical Support Representative
Industries: Computer Software
Posted: Ongoing

Lingotek is a growing SaaS Translation software and services company based in Lehi, Utah. Multilingual content translation and localization is a major challenge for enterprise organizations. Lingotek delivers powerful cloud-based solutions that enable companies to engage their global audience.

Job Description:

We are seeking a Technical Support Representative to service our expanding client base. The Technical Support Representative is on the front-line with clients, answering their questions and troubleshooting potential problems. They are expected to respond promptly to tickets and resolve issues using excellent troubleshooting skills and an in-depth knowledge of Lingotek’s applications. This is an entry level position with room to grow within the Client Success department.

The ideal candidate will have outstanding communication skills and a passion for solving problems. Technical ability to quickly learn enterprise software is a must. Hands-on experience with Drupal and WordPress is preferred. Translation industry experience a huge plus.

Lingotek offers competitive compensation packages, convenient location in the Thanksgiving Point office complex just off of the FrontRunner line, relaxed and fun working conditions, a flexible and transparent culture, a stocked break room, free breakfast Fridays, company sponsored movies and other activities, and many other benefits.

Responsibilities:

  • Troubleshoot installation and application issues
  • Support high-profile, time-sensitive translation projects
  • Rapidly respond to inbound support tickets and calls
  • Ensure tickets are resolved in a timely manner by tracking progress and performing necessary follow-up actions
  • Document steps taken to resolve issues
  • Demonstrate excellent customer service

Required Qualifications | Experience:

  • 2+ years experience in inbound technical support with a track record of success
  • Proven ability to quickly learn enterprise software
  • Strong analytical and debugging skills
  • Experience with ticket management systems
  • Excellent communication skills, both written and verbal
  • Self-starter and capable team player
  • Ability to interface with all levels of users
  • Highly organized and customer focused

Desired Qualifications | Experience | Education | Training:

  • Familiarity with content management systems such as Drupal, WordPress, etc.
  • Translation industry experience
  • Knowledge of GoToMeeting and Jira
  • Associates degree in Business, Information Systems, Computer Science or related field

Characteristics that Matter at Lingotek:

  • Passion for Lingotek and for personal excellence
  • Intelligence and continuous curiosity to learn more
  • Being a great team player that is dependable, hard working and easy to work with
  • Goal-oriented and hungry for success & achievement
  • Self-motivated with an entrepreneurial spirit.Focused on the success of our clients

Lingotek offers:

  • An attractive salaried compensation package, insurance benefit plans, matching 401(k) and employee stock options
  • Great career advancement opportunities in a growing company
  • Opportunities to learn and to grow
  • Entrepreneurial environment
  • Informal and comfortable, energetic and demanding, value driven, fun culture and working environment

Please send to jobs@lingotek.com.

 

See How It Works

The Massive Benefits of Cloud-Based Translation Management System

Language is social. It connects people and ideas. But what happens when it stops connecting, slows down, and goes offline? What happens when your global audience is left in the dark because your translations are stuck in someone’s inbox? 

With the Translation Network, Lingotek makes your content accessible to your customers globally. By connecting your company with our technology and translators, we connect your ideas with the world. Lingotek makes going global possible.

Cloud Based Translation is Faster, Easier & More Efficient 
Lingotek revolutionized the translation industry with its cloud-based networked translation technology. With Lingotek, you get an enterprise-grade, end-to-end solution that you control. Bring your translation workflow into the 21st century and get out from under the old-school, on-premise, traditional IT, and proxy architectures that slow you down and increase your costs with budget-busting implementation processes and ongoing maintenance.

Agile Software That Offers Scalability and Responsive IT
Our next-generation technology continuously delivers multilingual content and scalability to meet your increasing needs for more content, storage, and translation management. Lingotek’s cloud-based technology can extract large amounts of data and scale to any project size on the fly. With our agile software, Lingotek can be more responsive and can match your evolving requirements with fast IT. 

Seamless Integration With Your Applications
Seamless integration with your enterprise applications and our translation management system lets you upload source content for translation, have it automatically translated, and download the translated content back into your original application.

Automated Workflows Put Your Translations on Autopilot
Put your translations on autopilot with customizable workflows that let you trigger actions throughout the project lifecycle. From notifying a reviewer when a translation is ready for review, to reporting project status to an external system, the Lingotek rules engine brings AI-like capabilities to your workflow.    

Continuous, Real-Time Collaboration for Round-the-Clock Translation
With a vast network of translators working in our powerful cloud-based translation management system, you get continuous, round the clock translation and real-time collaboration.

Centralized File Management Gives You Control Over Your Content
Out-of-the-box integrations with popular CMS, CRM, marketing automation, knowledge bases, and social business software means your information resides in your system, giving you visibility, access, security, and control of your files and information.

Scalable File Storage to Match Your Growth
Our cloud-based Translation Network offers scalability that auto-scales to increased volume levels, without no additional charge for more file storage. It  can scale as your usage grows. 
 
Secure Your Information With Controlled Access to Files
Content stored in the Lingotek cloud is fully secured and kept private to your organization. Role-based authorization ensures that users only see information if they have been granted access by your project administrator.

 

 

 

 

Translation Solution Needs

Lingotek offers a wide range of translation solutions to its customers. Whether you are in the enterprise or federal space, or want our world-class translation services team to take care of your localization for you, Lingotek offers corporate and global translation solutions that are custom tailored for your needs.

 

 

 

 

 

 

 

 

 

 

 

 

About Lingotek

Our Company

Lingotek | The Translation Network is a cloud-based translation services provider, offering translation management software and professional linguistic services. We are the leader in collaborative translation technology with an innovative cloud translation management system (TMS) that uses computer-assisted translation (CAT) tools to facilitate faster, more efficient, language translation. Lingotek was the first to introduce cloud-based TMS technology to the United States in 2006 with the launch of a fully online, web-based, computer-assisted translation (CAT) system that pioneered the integration of translation memories (TM) with main-frame powered machine translation (MT). Our multilingual application program interfaces (API) and connectors pair with the industry’s top enterprise applications to automate and integrate the translation process. They include:

  • Content Management Systems (CMS) 
  • Customer Relationship Management Systems (CRM)
  • Marketing Automation
  • eCommerce Platforms
  • Knowledge Bases 
  • Product and Support Documentation 
  • Social Business Software
  • Desktop Files
  • Software Localization

Customers can use their own language services providers (LSP) and linguists, or our global network of 5,000+ professional linguists. Lingotek is based in Lehi, Utah in the area known as Silicon Slopes. 

Our History

Lingotek was founded in 2006 and is funded by Signal Peak Ventures and In-Q-Tel

Signal Peak Ventures is a Salt Lake-based venture capital firm that focuses on early-stage technology investments in the Intermountain region. The firm was established as Signal Peak in 2011 after the spin out of Canopy Ventures venture capital team and the acquisition of portfolio investments in ten other companies. The Signal Peak team has extensive experience in sourcing, executing, managing, and divesting venture capital stakes across the Intermountain region. 

In-Q-Tel is a strategic, not-for-profit investment firm that works to identify, adapt, and deliver innovative technology solutions to support the mission of the U.S. Intelligence Community. Launched by the CIA in 1999 as a private, independent organization, In-Q-Tel's mission is to identify and partner with companies developing cutting-edge technologies that serve the national security interests of the United States. Working from an evolving strategic blueprint defining the Intelligence Community's critical technology needs, In-Q-Tel engages with entrepreneurs, growth companies, researchers, and investors to deliver technologies that provide superior capabilities for the CIA and the larger Intelligence Community. 

Our Clients & Partners

Lingotek  works with some of the largest, most innovative companies in the world, in a wide variety of industries and services including government, technology, finance, telecom, travel, and education. Our clients include departments in the U.S. Government and several large Fortune 500 companies. Here are some of the Customers that are trusting their translation processes with the Lingotek Translation Network.

We also work with a growing network of Partners--service providers, digital agencies, open sources technologies, and other strategically selected companies--to meet the unique translation requirements of our customers. 

Industry Recognition & Awards

Comparably Best Company Leadership 2018
Comparably Best Company Managers 2018
Top 100 Companies in the Digital Content Industry - EContent 2017-2018
Comparably Best Company Leadership 2017
Comparably Best Company Culture 2017
Comparably Best Places to Work 2017
Comparable Best CEO - Rob Vandenberg 2017
Utah Business Book of Lists Top Telecom & Technology Software Developers 201
Utah Best in State Language Services 201
Silicon Review List of Inspiring 100 Companies 201
Top 100 Companies in the Digital Content Industry - EContent 201
Top 30 Drupal Contributor 201
Top Translation Services Company 2016 - PFin
Hot in Lehi Award Top Trending Companies - Owle
Top 100 Companies in the Digital Content Industry - EContent 201
Edison Award Finalist 201
CIO Microsoft 100 Solution Providers CIO Review 201
Edison Award Nominee 201
Gartner Cool Vendor of the Year 201
Oracle Gold Partner 201
Stevie Award Best New Product or Service of the Year SaaS Category 201
Most Innovative New Product Utah Valley Entrepreneur Forum 2006

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