Princess Cruises

You are here

Princess Cruises


Princess Cruises

Princess@Sea provides valuable information directly to our guests’ mobile devices.  Guests can chat with each other, plan their day’s events and activities, review the ship’s itinerary and port guides, browse restaurant menus and even access their stateroom accounts.

Mario Siebaldi
VP Guest Services & Technology
Princess Cruises

 

View the Webinar Download Princess@Sea Case Study Download Onboard Survey Case Study

Lingotek Helps Princess Cruises Manage “Translation At Sea”

 

About Princess CruisesPrincess at Sea

One of the best-known names in cruising, Princess Cruises first set sail in 1965 with a single ship cruising to Mexico.  Today, the line has grown to become the third largest cruise line in the world, renowned for innovative ships, an array of onboard options, and an environment of exceptional customer service. A recognized leader in worldwide cruising, Princess offers approximately 1.7 million guests each year the opportunity to escape to the top destinations around the globe, aboard a fleet of 18 modern vessels.

Challenge

Princess Cruises strives for outstanding service and personalization in all aspects of a guest’s vacation.  They wanted to enhance the onboard digital experience to allow more customization around the content, services and offers presented to their guests. After researching several solutions, the Princess Cruises IT team chose Drupal for their content management system and created a web application dubbed “Princess@Sea”. This innovative application serves as the default landing page for the onboard wifi network and is the central hub for all cruise-related information.

The “Princess@Sea” application contains over 60,000 words of content spread across hundreds of web pages. Managing the localization process without a translation management system would have been a very challenging endeavor. Princess Cruises wanted best-in-class technology that utilized customizable workflow options, allowing them to involve in-house experts as well as third-party professional linguists.  In addition, the solution had to integrate with Drupal to seamlessly import and export content. They found that the Lingotek Translation Management System with the Inside Drupal integration was an excellent choice.

Solution

With the help of Lingotek’s Translation Management System (TMS), the Lingotek Inside Drupal integration module, as well as their global translation services, Princess Cruises would upload content from Drupal, pre-fill from translation memory, review and modify translations as needed, download the content to Drupal and review the translated web page. Scheduling the optimal time to perform the translations during non-peak usages hours so data-intensive operations did not disrupt guests’ web browsing experience was a critical step in the process.  Lingotek’s solution allows for entering and reviewing translations via a user-friendly interface, which has been a big help for their internal linguists. The solution automates the file import and export process, which allowed engineering to focus on more important tasks.

Benefits

Princess Cruises was able to deploy a localized version of “Princess@Sea”, which has been a huge hit with guests and crew. Onboard content managers love the ability to customize web pages via a user-friendly interface. Guests appreciate the personalized user experience and timely information.  With the Lingotek solution in place, our internal linguists were able to review and update translations independently without involving engineering to manage the file import and export. We also used Lingotek’s global services to add support for translating custom taxonomy terms, which are an important part of our site and would not have been translatable without the custom work.

Managing Translation at Sea

Using a cloud-based translation management system can present some unique challenges when at sea. Princess is using a staging and migration process whereby a land based site with all the content gets translated via Lingotek and then migrates the data out to the ships.

The initial deployment verified the feasibility of the solution and opened their eyes to other possibilities. They have been very pleased with the results thus far and look forward to expanding the solution to other uses. 

Instant Success

The Princess@Sea application has been a huge hit with guests and crew. Lingotek provided outstanding service and support throughout design, development and deployment of the solution. Lingotek’s multilingual expertise and Drupal acumen made them invaluable partners in the success of “Princess@Sea”.

Next Steps

The “Princess@Sea” multilingual content from Lingotek is leveraged for use in printed collateral as well, including the "Princess Patter," an onboard dailynewsletter distributed to multilingual-speaking guests on cruises.

About Lingotek

Lingotek | The Translation Network is the only cloud-based solution to connect all of your global content in one place, giving you the power to manage your brand worldwide. Our industry-leading technology pairs with the best enterprise applications and expert language services to continuously push dynamic multilingual content to all of your global markets. More informationavailable at www.lingotek.com.

 

See How It Works

The Massive Benefits of Cloud-Based Translation Management System

Language is social. It connects people and ideas. But what happens when it stops connecting, slows down, and goes offline? What happens when your global audience is left in the dark because your translations are stuck in someone’s inbox? 

With the Translation Network, Lingotek makes your content accessible to your customers globally. By connecting your company with our technology and translators, we connect your ideas with the world. Lingotek makes going global possible.

Cloud Based Translation is Faster, Easier & More Efficient 
Lingotek revolutionized the translation industry with its cloud-based networked translation technology. With Lingotek, you get an enterprise-grade, end-to-end solution that you control. Bring your translation workflow into the 21st century and get out from under the old-school, on-premise, traditional IT, and proxy architectures that slow you down and increase your costs with budget-busting implementation processes and ongoing maintenance.

Agile Software That Offers Scalability and Responsive IT
Our next-generation technology continuously delivers multilingual content and scalability to meet your increasing needs for more content, storage, and translation management. Lingotek’s cloud-based technology can extract large amounts of data and scale to any project size on the fly. With our agile software, Lingotek can be more responsive and can match your evolving requirements with fast IT. 

Seamless Integration With Your Applications
Seamless integration with your enterprise applications and our translation management system lets you upload source content for translation, have it automatically translated, and download the translated content back into your original application.

Automated Workflows Put Your Translations on Autopilot
Put your translations on autopilot with customizable workflows that let you trigger actions throughout the project lifecycle. From notifying a reviewer when a translation is ready for review, to reporting project status to an external system, the Lingotek rules engine brings AI-like capabilities to your workflow.    

Continuous, Real-Time Collaboration for Round-the-Clock Translation
With a vast network of translators working in our powerful cloud-based translation management system, you get continuous, round the clock translation and real-time collaboration.

Centralized File Management Gives You Control Over Your Content
Out-of-the-box integrations with popular CMS, CRM, marketing automation, knowledge bases, and social business software means your information resides in your system, giving you visibility, access, security, and control of your files and information.

Scalable File Storage to Match Your Growth
Our cloud-based Translation Network offers scalability that auto-scales to increased volume levels, without no additional charge for more file storage. It  can scale as your usage grows. 
 
Secure Your Information With Controlled Access to Files
Content stored in the Lingotek cloud is fully secured and kept private to your organization. Role-based authorization ensures that users only see information if they have been granted access by your project administrator.

 

 

 

 

Translation Solution Needs

Lingotek offers a wide range of translation solutions to its customers. Whether you are in the enterprise or federal space, or want our world-class translation services team to take care of your localization for you, Lingotek offers corporate and global translation solutions that are custom tailored for your needs.

 

 

 

 

 

 

 

 

 

 

 

 

About Lingotek

Our Company

Lingotek | The Translation Network is a cloud-based translation services provider, offering translation management software and professional linguistic services. We are the leader in collaborative translation technology with an innovative cloud translation management system (TMS) that uses computer-assisted translation (CAT) tools to facilitate faster, more efficient, language translation. Lingotek was the first to introduce cloud-based TMS technology to the United States in 2006 with the launch of a fully online, web-based, computer-assisted translation (CAT) system that pioneered the integration of translation memories (TM) with main-frame powered machine translation (MT). Our multilingual application program interfaces (API) and connectors pair with the industry’s top enterprise applications to automate and integrate the translation process. They include:

  • Content Management Systems (CMS) 
  • Customer Relationship Management Systems (CRM)
  • Marketing Automation
  • eCommerce Platforms
  • Knowledge Bases 
  • Product and Support Documentation 
  • Social Business Software
  • Desktop Files
  • Software Localization

Customers can use their own language services providers (LSP) and linguists, or our global network of 5,000+ professional linguists. Lingotek is based in Lehi, Utah in the area known as Silicon Slopes. 

Our History

Lingotek was founded in 2006 and is funded by Signal Peak Ventures and In-Q-Tel

Signal Peak Ventures is a Salt Lake-based venture capital firm that focuses on early-stage technology investments in the Intermountain region. The firm was established as Signal Peak in 2011 after the spin out of Canopy Ventures venture capital team and the acquisition of portfolio investments in ten other companies. The Signal Peak team has extensive experience in sourcing, executing, managing, and divesting venture capital stakes across the Intermountain region. 

In-Q-Tel is a strategic, not-for-profit investment firm that works to identify, adapt, and deliver innovative technology solutions to support the mission of the U.S. Intelligence Community. Launched by the CIA in 1999 as a private, independent organization, In-Q-Tel's mission is to identify and partner with companies developing cutting-edge technologies that serve the national security interests of the United States. Working from an evolving strategic blueprint defining the Intelligence Community's critical technology needs, In-Q-Tel engages with entrepreneurs, growth companies, researchers, and investors to deliver technologies that provide superior capabilities for the CIA and the larger Intelligence Community. 

Our Clients & Partners

Lingotek  works with some of the largest, most innovative companies in the world, in a wide variety of industries and services including government, technology, finance, telecom, travel, and education. Our clients include departments in the U.S. Government and several large Fortune 500 companies. Here are some of the Customers that are trusting their translation processes with the Lingotek Translation Network.

We also work with a growing network of Partners--service providers, digital agencies, open sources technologies, and other strategically selected companies--to meet the unique translation requirements of our customers. 

Industry Recognition & Awards

Comparably Best Company Leadership 2018
Comparably Best Company Managers 2018
Top 100 Companies in the Digital Content Industry - EContent 2017-2018
Comparably Best Company Leadership 2017
Comparably Best Company Culture 2017
Comparably Best Places to Work 2017
Comparable Best CEO - Rob Vandenberg 2017
Utah Business Book of Lists Top Telecom & Technology Software Developers 201
Utah Best in State Language Services 201
Silicon Review List of Inspiring 100 Companies 201
Top 100 Companies in the Digital Content Industry - EContent 201
Top 30 Drupal Contributor 201
Top Translation Services Company 2016 - PFin
Hot in Lehi Award Top Trending Companies - Owle
Top 100 Companies in the Digital Content Industry - EContent 201
Edison Award Finalist 201
CIO Microsoft 100 Solution Providers CIO Review 201
Edison Award Nominee 201
Gartner Cool Vendor of the Year 201
Oracle Gold Partner 201
Stevie Award Best New Product or Service of the Year SaaS Category 201
Most Innovative New Product Utah Valley Entrepreneur Forum 2006

banner block

Want to Learn More?

Contact Me

It only takes 5 simple questions to determine if Lingotek is the right solution for your company.
Are you a translator? Click Here

banner block

Our Featured Customers

What makes Lingotek unique is our track record of building, powering and managing the most successful and vibrant brands in the world.

 

Lingotek Stats

Experience the Benefits of Networked Translation

 

Cost Savings
Software Only

 

Cost Savings
Software and Services

 

Translation Time Saved

 

Customizable Workflows Satisfaction

 

Latest Tweets