Photo credit: science photo library
This is the first in a series of AI blogs on how Lingotek is using artificial intelligence to streamline and automate translation for our customers. From workflows and machine learning to vendor management and quality feedback, Lingotek is using the latest in AI technology to agilize translation management, reduce manual processes, and streamline efficiency.
In November 2017, Common Sense Advisory (CSA) published an article, “Time for Commercial Software Vendors to Embrace Content and Agilize Workflows,” encouraging commercial software vendors to take steps toward “agilizing workflow.” We want the folks at CSA to know that Lingotek is already there.
Lingotek has been using next-generation technology and AI with machine learning to detect the time, quality, and resource requirements needed for each content type. Automated, agilized workflows are able to determine which combination of machine and human resources is best to optimize quality and accuracy, reduce time-to-market with faster delivery, and to maintain a consistent brand voice, all while respecting customer cost requirements.
CSA recognizes that enterprises that use several content management systems (CMS) and language services providers (LSPs) need agile tools to automate processes and Lingotek is one of the few software vendors to take this on.
What is Artificial Intelligence?
Artificial Intelligence (AI) is simply technology that learns. AI uses data and experience to perform tasks that would otherwise require human intelligence and effort.
How Does Lingotek Use AI to Agilize Translation Workflows?
Lingotek calls CSA’s agilized workflows "intelligent workflows" and they include phase automation, dynamic scheduling, and active monitoring. Lingotek has created a workflow prediction engine that can predict the appropriate workflow for newly imported content.
The algorithm gathers metadata such as due date, department, word count, content type, author, etc. and then makes a prediction using its machine learning to automatically create the optimal workflow. It will take into consideration which LSPs are available, content value, the translation levels--standard MT, MT + post edit, or professional--based on content type. Active monitoring identifies which steps can be added (or skipped) to meet the desired deadlines.
Lingotek + Nike: Real-World Use of Intelligent Workflows
NIKE was looking for a localization technology partner with an agile solution that could keep up with the volume and pace of its dynamic content delivery. Retail sales and advertising are very time sensitive, so Nike uses Lingotek’s intelligent workflows to automate the creation and number of steps for each job request. Phase automation intelligently builds the appropriate workflow to meet the project due date, without sacrificing quality. Active monitoring uses AI-like business rules to recognize how much content needs to be translated and to adjust workflows as needed to meet necessary deadlines. It can skip steps to ensure faster delivery, or add steps if the project is ahead of schedule. Dynamic scheduling calculates due dates for each phase of the workflow, based on the time available to complete each step in the workflow; and automatically assigns the appropriate teams and/or individuals based on content type and language.
This type of AI enables more efficient project management, because the software identifies and builds the best workflow based on specific criteria without the need for human interaction. Without AI, workflows require project managers and customers to provide domain knowledge manually to construct and curate every possible outcome.
Will AI Replace Localization Project Managers?
No. What it will do is reduce the need for project managers to perform routine, automated tasks. Instead, they can use that time for solving problems that AI can’t solve. When you implement better process automation, that leaves time for project managers to perform tasks that are more valuable to the organization, such as problem solving and responding to urgent issues. They can focus their time on exception management, something that AI will not be able to do for a long while yet.
“CSA Research contends that the benefits [AI] delivers in eliminating unnecessary manual touches will allow companies to re-deploy its human assets to more valuable tasks. As the technology improves, we recommend that all providers review their operations to learn where they could take best advantage of AI.”
--Common Sense Advisory, “The Journey to Project Management Automation”
Discover the Benefits of Lingotek’s AI-Driven Intelligent Translation Workflows:
Do you have questions or want additional information about Lingotek's intelligent workflows? Contact us US +1(801)331-7777 or outside the US +44 (0)1628 421525, send an email to email@example.com, or go to our website: www.lingotek.com.
Language is social. It connects people and ideas. But what happens when it stops connecting, slows down, and goes offline? What happens when your global audience is left in the dark because your translations are stuck in someone’s inbox?
With the Translation Network, Lingotek makes your content accessible to your customers globally. By connecting your company with our technology and translators, we connect your ideas with the world. Lingotek makes going global possible.
Cloud Based Translation is Faster, Easier & More Efficient
Lingotek revolutionized the translation industry with its cloud-based networked translation technology. With Lingotek, you get an enterprise-grade, end-to-end solution that you control. Bring your translation workflow into the 21st century and get out from under the old-school, on-premise, traditional IT, and proxy architectures that slow you down and increase your costs with budget-busting implementation processes and ongoing maintenance.
Agile Software That Offers Scalability and Responsive IT
Our next-generation technology continuously delivers multilingual content and scalability to meet your increasing needs for more content, storage, and translation management. Lingotek’s cloud-based technology can extract large amounts of data and scale to any project size on the fly. With our agile software, Lingotek can be more responsive and can match your evolving requirements with fast IT.
Seamless Integration With Your Applications
Seamless integration with your enterprise applications and our translation management system lets you upload source content for translation, have it automatically translated, and download the translated content back into your original application.
Automated Workflows Put Your Translations on Autopilot
Put your translations on autopilot with customizable workflows that let you trigger actions throughout the project lifecycle. From notifying a reviewer when a translation is ready for review, to reporting project status to an external system, the Lingotek rules engine brings AI-like capabilities to your workflow.
Continuous, Real-Time Collaboration for Round-the-Clock Translation
With a vast network of translators working in our powerful cloud-based translation management system, you get continuous, round the clock translation and real-time collaboration.
Centralized File Management Gives You Control Over Your Content
Out-of-the-box integrations with popular CMS, CRM, marketing automation, knowledge bases, and social business software means your information resides in your system, giving you visibility, access, security, and control of your files and information.
Scalable File Storage to Match Your Growth
Our cloud-based Translation Network offers scalability that auto-scales to increased volume levels, without no additional charge for more file storage. It can scale as your usage grows.
Secure Your Information With Controlled Access to Files
Content stored in the Lingotek cloud is fully secured and kept private to your organization. Role-based authorization ensures that users only see information if they have been granted access by your project administrator.
Lingotek offers a wide range of translation solutions to its customers. Whether you are in the enterprise or federal space, or want our world-class translation services team to take care of your localization for you, Lingotek offers corporate and global translation solutions that are custom tailored for your needs.
Lingotek | The Translation Network is a cloud-based translation services provider, offering translation management software and professional linguistic services. We are the leader in collaborative translation technology with an innovative cloud translation management system (TMS) that uses computer-assisted translation (CAT) tools to facilitate faster, more efficient, language translation. Lingotek was the first to introduce cloud-based TMS technology to the United States in 2006 with the launch of a fully online, web-based, computer-assisted translation (CAT) system that pioneered the integration of translation memories (TM) with main-frame powered machine translation (MT). Our multilingual application program interfaces (API) and connectors pair with the industry’s top enterprise applications to automate and integrate the translation process. They include:
Customers can use their own language services providers (LSP) and linguists, or our global network of 5,000+ professional linguists. Lingotek is based in Lehi, Utah in the area known as Silicon Slopes.
Signal Peak Ventures is a Salt Lake-based venture capital firm that focuses on early-stage technology investments in the Intermountain region. The firm was established as Signal Peak in 2011 after the spin out of Canopy Ventures venture capital team and the acquisition of portfolio investments in ten other companies. The Signal Peak team has extensive experience in sourcing, executing, managing, and divesting venture capital stakes across the Intermountain region.
In-Q-Tel is a strategic, not-for-profit investment firm that works to identify, adapt, and deliver innovative technology solutions to support the mission of the U.S. Intelligence Community. Launched by the CIA in 1999 as a private, independent organization, In-Q-Tel's mission is to identify and partner with companies developing cutting-edge technologies that serve the national security interests of the United States. Working from an evolving strategic blueprint defining the Intelligence Community's critical technology needs, In-Q-Tel engages with entrepreneurs, growth companies, researchers, and investors to deliver technologies that provide superior capabilities for the CIA and the larger Intelligence Community.
Lingotek works with some of the largest, most innovative companies in the world, in a wide variety of industries and services including government, technology, finance, telecom, travel, and education. Our clients include departments in the U.S. Government and several large Fortune 500 companies. Here are some of the Customers that are trusting their translation processes with the Lingotek Translation Network.
We also work with a growing network of Partners--service providers, digital agencies, open sources technologies, and other strategically selected companies--to meet the unique translation requirements of our customers.
Comparably Best Company Leadership 2018
Comparably Best Company Managers 2018
Top 100 Companies in the Digital Content Industry - EContent 2017-2018
Comparably Best Company Leadership 2017
Comparably Best Company Culture 2017
Comparably Best Places to Work 2017
Comparable Best CEO - Rob Vandenberg 2017
Utah Business Book of Lists Top Telecom & Technology Software Developers 201
Utah Best in State Language Services 201
Silicon Review List of Inspiring 100 Companies 201
Top 100 Companies in the Digital Content Industry - EContent 201
Top 30 Drupal Contributor 201
Top Translation Services Company 2016 - PFin
Hot in Lehi Award Top Trending Companies - Owle
Top 100 Companies in the Digital Content Industry - EContent 201
Edison Award Finalist 201
CIO Microsoft 100 Solution Providers CIO Review 201
Edison Award Nominee 201
Gartner Cool Vendor of the Year 201
Oracle Gold Partner 201
Stevie Award Best New Product or Service of the Year SaaS Category 201
Most Innovative New Product Utah Valley Entrepreneur Forum 2006
Experience the Benefits of Networked Translation