Genesys

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Genesys

Genesys

Genesys

Deliver Next Generation Customer Experience Today

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.


Read more at: http://www.genesys.com/about

Interactive Intelligence (inin.com) was purchased by Genesys in 2016.

 


Lingotek - Inside Drupal Module Helps Interactive Intelligence* Offer Consistent Multilingual Experience for Global Customers 

Interactive Intelligence

About Interactive Intelligence

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Interactive IntelligenceChallenge

The localization group of Interactive Intelligence was tasked with helping the marketing department effectively manage translation. The company’s goal was to get the department to work directly with the languages services vendor, and to reduce the number of hours required to manage its translations. The department was spending an inordinate amount of time copying and pasting content into spreadsheets. The process also required several back-and-forth conversations and emails between the vendor and the translator. Interactive needed a solution to streamline and automate the translation process and integrate translation of its corporate website, which is built in Drupal.

Solution

Interactive Intelligence began using Lingotek’s Translation Management System and the Lingotek - Inside Drupal Module to translate its corporate website. The Lingotek Translation Network offers a cloud-based solution that stores, tracks and manages content within its native environment. The Lingotek Multilingual API automates and streamlines the translation and management of multilingual content—enabling its deep and seamless connection with Drupal and several other top enterprise applications.

Interactive Intelligence

Benefits

The marketing department used the Lingotek - Inside Drupal Module to translate Interactive’s content into nine languages. “My goal is to ensure our international customers have the same customer experience our U.S., English-speaking customers have,” said Kazuo Suzuki, Director of Globalization. “So far, the process is working great. The customers can now go to the site and get the information they need in their native language.”

The marketing team has realized several benefits since using the Lingotek Translation Network and Drupal Module, including:

  • Streamlined departmental efficiency and improved translation workflow
  • Coordinated vendor communication
  • Faster translation and accelerated delivery
  • Valuable business intelligence
  • Exceeded project goals
  • Better resource utilization
  • Increased customer engagement and satisfaction

The Lingotek Translation Network increases the speed of delivery for translated content and improves departmental performance, which helps Interactive Intelligence better utilize its resources. Leveraging an integrated and automated translation solution helps Interactive provide a personalized experience for its customers around the world, boosting their satisfaction and engagement.

Next Steps

Interactive Intelligence is implementing the Lingotek - Inside Eloqua for Oracle Connector, a tool created in collaboration with iTalent Corporation. Oracle Eloqua is the Oracle B2B cross-channel marketing solution, which enables marketers to plan and execute marketing automation campaigns while delivering a personalized customer experience for prospects. This includes the ability to create automated “drip” or “nurturing” campaigns that feed customers and prospects information over time. The company plans to harness the value of this Lingotek connecter to translate its Oracle Eloqua campaign assets such as emails, landing pages and forms, which will likely create additional efficiencies, improved campaign performance and customer satisfaction.

About Lingotek

Lingotek | The Translation Network - Finally. Networked Translation. Connect your company to the world.

Lingotek’s Translation Network is the only cloud-based solution to connect all your global content in one place, giving you the power to manage your brand worldwide. Our industry-leading technology pairs with the best enterprise applications to continuously push dynamic multilingual content to all of your global markets. Finally. Networked translation.

Find out more about Lingotek at www.lingotek.com.

Contact Me  Download Drupal Case Study Download Eloqua Case Study View the Webinar 

 


Lingotek - Inside Eloqua  Connector Personalizes Genesys CX with Automated Responses in their Native Language 

 

Genesys and Interactive Intelligence

About Genesys* 

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. 

*Genesys acquired Interactive Intelligence on Dec. 1, 2016. The combined company is known as Genesys. 

About iTalent 

iTalent, a certified member of the Women’s Business Enterprise National Council (WBENC), is a global technology consulting and cloud integration firm, offering highly skilled expert resources, in a broad range of disciplines while delivering exceptional service and outstanding business value for its customers. iTalent serves some of the biggest names in the tech industry with capabilities and practice areas that are driving innovation and a new level of productivity within the enterprise. iTalent is focused on being a partner to its clients–not just a vendor–and does so by having a globally flexible model that allows a tailored a solution to meet each client’s specific needs. This makes iTalent Corporation a trusted name in the technology consulting industry. 

About Oracle Eloqua 

Oracle Eloqua is a B2B cross-channel marketing solution, which enables marketers to plan and execute marketing automation campaigns while delivering a personalized customer experience for their prospects. This includes the ability to create automated drip or lead nurturing campaigns that feed customers and prospects information over time. 

Challenge 

The localization group of Genesys was tasked with helping the marketing department effectively manage translation. The company’s goal was to get the department to work directly with the languages services vendor, and to reduce the number of hours required to manage its translations. The department was spending an inordinate amount of time copying and pasting content into spreadsheets. 

The process also required several back-and-forth conversations and emails between the vendor and the translator. Genesys needed a solution to streamline and automate the translation process and integrate translation of its marketing automation platform, which is built in Oracle Eloqua. 

Solution 

Genesys is using the Lingotek - Inside Eloqua for Oracle Connector, a tool created in collaboration with iTalent Corporation, for its PureCloud by Genesys solution, a unified, all-in-one cloud customer engagement and employee collaboration platform. The connector extracts text from Oracle Eloqua, then sends the translated content to Lingotek for translation. Once the linguist completes the translation in Lingotek, the connector pushes it back into Oracle Eloqua, automatically rebuilding the multilingual version of the asset. No knowledge of Oracle Eloqua or coding is required. 

The Lingotek connector automates and streamlines the translation and management of multilingual content—enabling a deep and seamless connection with Oracle Eloqua and several other top enterprise applications, like Drupal. 

Lingotek - Inside Eloqua Connector with Intelligence InteractiveBenefits 

The connector is helping make PureCloud by Genesys content truly interactive by translating automated response emails. When users register for new subscriptions, they get a personalized communication in their own language. This helps keep customers engaged with relevant product recommendations, tailored to their region and culture. The Lingotek - Inside Eloqua for Oracle Connector also helps the company offer more information on its multilingual landing pages, so global customers can learn more at their own pace and can find contact information for people that speak their language. 

The marketing team has realized several benefits since using the Lingotek - Inside Oracle Eloqua Connector, including: 

  • Streamlined departmental efficiency and improved translation workflow 
  • Coordinated vendor communication 
  • Faster translation and accelerated delivery 
  • Collected valuable business intelligence 
  • Exceeded project goals 
  • Better resource utilization 
  • Increased customer engagement and satisfaction 

The Lingotek Translation Network increases the speed of delivery for translated content and improves departmental performance, which helps Genesys better utilize its resources. Leveraging an integrated and automated translation solution helps Genesys provide a personalized experience for its customers around the world, boosting their satisfaction and engagement. 

Additional Drupal Integration 

In addition to Oracle Eloqua, Genesys is using Lingotek’s Translation Management System and the Lingotek - Inside Drupal Module to translate its corporate website. The multilingual, open API connector automates and streamlines the translation and management of multilingual content for deep and seamless integration with Drupal as well as several other top enterprise applications. The marketing department is using the Lingotek - Inside Drupal Module to translate Genesys’s content into nine languages. This allowed the company to increase the speed of delivery of translated content and improve departmental performance, which helps Genesys better utilize its resources. Leveraging an integrated and automated translation solution helps Genesys provide a personalized experience for its customers around the world, boosting their satisfaction and engagement. 

About Lingotek 

Lingotek | The Translation Network - Finally. Networked Translation. Connect your company to the world. 

Lingotek’s Translation Network is the only cloud-based solution to connect all your global content in one place, giving you the power to manage your brand worldwide. Our industry-leading technology pairs with the best enterprise applications to continuously push dynamic multilingual content to all of your global markets. Finally. Networked translation. 

Contact Me  Download Drupal Case Study Download Eloqua Case Study View the Webinar 

 

*Interactive Intelligence (inin.com) was purchased by Genesys in 2016.

 

See How It Works

The Massive Benefits of Cloud-Based Translation Management System

Language is social. It connects people and ideas. But what happens when it stops connecting, slows down, and goes offline? What happens when your global audience is left in the dark because your translations are stuck in someone’s inbox? 

With the Translation Network, Lingotek makes your content accessible to your customers globally. By connecting your company with our technology and translators, we connect your ideas with the world. Lingotek makes going global possible.

Cloud Based Translation is Faster, Easier & More Efficient 
Lingotek revolutionized the translation industry with its cloud-based networked translation technology. With Lingotek, you get an enterprise-grade, end-to-end solution that you control. Bring your translation workflow into the 21st century and get out from under the old-school, on-premise, traditional IT, and proxy architectures that slow you down and increase your costs with budget-busting implementation processes and ongoing maintenance.

Agile Software That Offers Scalability and Responsive IT
Our next-generation technology continuously delivers multilingual content and scalability to meet your increasing needs for more content, storage, and translation management. Lingotek’s cloud-based technology can extract large amounts of data and scale to any project size on the fly. With our agile software, Lingotek can be more responsive and can match your evolving requirements with fast IT. 

Seamless Integration With Your Applications
Seamless integration with your enterprise applications and our translation management system lets you upload source content for translation, have it automatically translated, and download the translated content back into your original application.

Automated Workflows Put Your Translations on Autopilot
Put your translations on autopilot with customizable workflows that let you trigger actions throughout the project lifecycle. From notifying a reviewer when a translation is ready for review, to reporting project status to an external system, the Lingotek rules engine brings AI-like capabilities to your workflow.    

Continuous, Real-Time Collaboration for Round-the-Clock Translation
With a vast network of translators working in our powerful cloud-based translation management system, you get continuous, round the clock translation and real-time collaboration.

Centralized File Management Gives You Control Over Your Content
Out-of-the-box integrations with popular CMS, CRM, marketing automation, knowledge bases, and social business software means your information resides in your system, giving you visibility, access, security, and control of your files and information.

Scalable File Storage to Match Your Growth
Our cloud-based Translation Network offers scalability that auto-scales to increased volume levels, without no additional charge for more file storage. It  can scale as your usage grows. 
 
Secure Your Information With Controlled Access to Files
Content stored in the Lingotek cloud is fully secured and kept private to your organization. Role-based authorization ensures that users only see information if they have been granted access by your project administrator.

 

 

 

 

Translation Solution Needs

Lingotek offers a wide range of translation solutions to its customers. Whether you are in the enterprise or federal space, or want our world-class translation services team to take care of your localization for you, Lingotek offers corporate and global translation solutions that are custom tailored for your needs.

 

 

 

 

 

 

 

 

 

 

 

 

About Lingotek

Our Company

Lingotek | The Translation Network is a cloud-based translation services provider, offering translation management software and professional linguistic services. We are the leader in collaborative translation technology with an innovative cloud translation management system (TMS) that uses computer-assisted translation (CAT) tools to facilitate faster, more efficient, language translation. Lingotek was the first to introduce cloud-based TMS technology to the United States in 2006 with the launch of a fully online, web-based, computer-assisted translation (CAT) system that pioneered the integration of translation memories (TM) with main-frame powered machine translation (MT). Our multilingual application program interfaces (API) and connectors pair with the industry’s top enterprise applications to automate and integrate the translation process. They include:

  • Content Management Systems (CMS) 
  • Customer Relationship Management Systems (CRM)
  • Marketing Automation
  • eCommerce Platforms
  • Knowledge Bases 
  • Product and Support Documentation 
  • Social Business Software
  • Desktop Files
  • Software Localization

Customers can use their own language services providers (LSP) and linguists, or our global network of 5,000+ professional linguists. Lingotek is based in Lehi, Utah in the area known as Silicon Slopes. 

Our History

Lingotek was founded in 2006 and is funded by Signal Peak Ventures and In-Q-Tel

Signal Peak Ventures is a Salt Lake-based venture capital firm that focuses on early-stage technology investments in the Intermountain region. The firm was established as Signal Peak in 2011 after the spin out of Canopy Ventures venture capital team and the acquisition of portfolio investments in ten other companies. The Signal Peak team has extensive experience in sourcing, executing, managing, and divesting venture capital stakes across the Intermountain region. 

In-Q-Tel is a strategic, not-for-profit investment firm that works to identify, adapt, and deliver innovative technology solutions to support the mission of the U.S. Intelligence Community. Launched by the CIA in 1999 as a private, independent organization, In-Q-Tel's mission is to identify and partner with companies developing cutting-edge technologies that serve the national security interests of the United States. Working from an evolving strategic blueprint defining the Intelligence Community's critical technology needs, In-Q-Tel engages with entrepreneurs, growth companies, researchers, and investors to deliver technologies that provide superior capabilities for the CIA and the larger Intelligence Community. 

Our Clients & Partners

Lingotek  works with some of the largest, most innovative companies in the world, in a wide variety of industries and services including government, technology, finance, telecom, travel, and education. Our clients include departments in the U.S. Government and several large Fortune 500 companies. Here are some of the Customers that are trusting their translation processes with the Lingotek Translation Network.

We also work with a growing network of Partners--service providers, digital agencies, open sources technologies, and other strategically selected companies--to meet the unique translation requirements of our customers. 

Industry Recognition & Awards

Comparably Best Company Leadership 2018
Comparably Best Company Managers 2018
Top 100 Companies in the Digital Content Industry - EContent 2017-2018
Comparably Best Company Leadership 2017
Comparably Best Company Culture 2017
Comparably Best Places to Work 2017
Comparable Best CEO - Rob Vandenberg 2017
Utah Business Book of Lists Top Telecom & Technology Software Developers 201
Utah Best in State Language Services 201
Silicon Review List of Inspiring 100 Companies 201
Top 100 Companies in the Digital Content Industry - EContent 201
Top 30 Drupal Contributor 201
Top Translation Services Company 2016 - PFin
Hot in Lehi Award Top Trending Companies - Owle
Top 100 Companies in the Digital Content Industry - EContent 201
Edison Award Finalist 201
CIO Microsoft 100 Solution Providers CIO Review 201
Edison Award Nominee 201
Gartner Cool Vendor of the Year 201
Oracle Gold Partner 201
Stevie Award Best New Product or Service of the Year SaaS Category 201
Most Innovative New Product Utah Valley Entrepreneur Forum 2006

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