Family Search

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Family Search



Family Search

"Lingotek’s Salesforce integration takes something that can be a very involved process and makes it automatic, where it can be done in a few seconds."

Family Search
 

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Lingotek Salesforce Connector More Automation + Integration = Faster Delivery

About FamilySearch

FamilySearch, a nonprofit family history organization, is the largest genealogy organization in the world. Millions of people use FamilySearch records, resources, and services each year to learn more about their family history. For over 100 years, FamilySearch and its predecessors have been actively gathering, preserving, and sharing genealogical records worldwide. The Church of Jesus Christ of Latter-day Saints is the primary benefactor for FamilySearch services.

Challenge

FamilySearch (FS) was using a Salesforce integration to translate its knowledge base content, but managing translation was difficult and time consuming. It required cutting and pasting translations back into Salesforce, one document at a time. The biggest challenge was how to get content out of several systems--Salesforce, Adobe Experience Manager (AEM), Wiki--bulk translate the information, and then return it back into the repository.

The process was slow and time consuming for staff to manage and the integration didn’t have the ability to scale for the quantity of translation that was needed. Rob Thomas, Senior Project Manager at FS, used a laundry service analogy to explain the frustration of using tools that weren’t built with translation in mind. “We needed a service where we could drop the laundry off in a bundle, and have it all washed, dried, and folded on an assembly line,” said Thomas. “The tools we were using were designed to wash, dry, and fold one piece of laundry at a time.”

The company was familiar with Lingotek because they had previously worked together to create an innovative community translation solution. FS is using Lingotek’s translation management system (TMS) and its easy-to-use, customizable workflows to manage a 2-million word community translation project. They knew that Lingotek was an industry leader in creating integrated translation solutions. Lingotek and FS have been working together for nine years and they had experience with Lingotek as “a friendly partner that could help FS solve problems that did not have easy answers.” So, FS approached Lingotek to build a Salesforce integration.

 FamilySearch Business Objectives Family Search

  • 9 Languages
  • 150,000 Words a Week
  • Integration with Salesforce
  • Overcoming Strategic Challenges
  • Customizable Solutions
  • Manage Community
  • Translation Workflows
  • Bulk File Translation
  • Scalability

Solution

Lingotek and FS worked together to create the Lingotek - Inside Salesforce Connector, which integrates with Lingotek’s automated, cloud-based TMS. It gives FS access to professional-grade translation tools directly within the Salesforce application, so they can translate, update, and publish knowledge base content in a single, uninterrupted workflow.

Lingotek - Inside Salesforce Connector
Lingotek - Inside Connectors offer out-of-the-box integrations with all of the most popular web applications: CRM, CMS, eCommerce platforms, knowledge bases, product and support documentation, social business software, marketing automation suites, desktop files, and even software localization. They include access to Lingotek’s industry-leading TMS with tools like easy-to-use workflows, translation memory, and intelligence. The Lingotek - Inside Salesforce Connector makes the entire process of authoring, personalizing, and publishing web content more integrated and automated.

Family Search

Lingotek | The Translation Network
Lingotek has the most mature, full-featured, cloud-based TMS on the market, providing users with the industry’s most advanced tools for streamlining the translation process.The Translation Network provides businesses with industry-leading translation tools, including an innovative in-context workbench and review function, CAT tool, translation memory, glossaries, style guides, around-the-clock translation, easy-to-use customizable workflows, and more. For project managers, the Translation Network automates, integrates, and streamlines translation with automatic notifications sent to translators, real-time collaboration and project monitoring, and continuous cloud updates.

Benefits

FS is using Lingotek’s community translation platform to translate 150,000 total words a week in 9 languages.

Excellent Communication & Problem Solving
Lingotek fine tuned the connector to make sure it would work to meet FS’s needs. Thomas appreciated Lingotek’s consistent communication during projects & their diligence in solving problems & working toward a solution. “Lingotek’s willingness to work on strategic challenges is very helpful and refreshing,” said Thomas. Many translation vendors promise good outcomes, he reported, but the real difference with Lingotek was “the diligence of delivery.” Thomas respected that “Lingotek stays with us as project elements are figured out and a clear project plan is refined and decided on.”

Customized Translation Solutions
Thomas explained that other vendors tried to get FS to purchase off-the-shelf solutions, even when it wasn’t a good fit. Lingotek worked to craft their solution to specifically meet FS’s needs.

Integrated, Automated Translation & Faster Delivery
With Lingotek’s connector, FS is experiencing easier, automated translation & faster delivery. “Lingotek’s Salesforce integration takes something that can be a very involved process & makes it automatic, where it can be done in a few seconds."

Family Search

Lingotek - Inside Salesforce + TMS = Results

  • Improved efficiency
  • Better workflow
  • Streamlined communication
  • Better user experience
  • Cost savings
  • Faster translation
  • Customer satisfaction
  • More accurate translation
  • Accelerated delivery
  • Improved departmental performance
  • Better resource utilization
  • Met / exceeded project goals
  • Return on investment (ROI)

Next Steps

FS is working with Lingotek on several integrations, including Adobe Experience Manager (AEM), WordPress, and Worldserver. They will continue to work together to create more in-depth workflow processes and include string management as part of integrating FS with Lingotek’s translation workflow.

About Lingotek

Lingotek | The Translation NetworkLingotek’s Translation Network is the only cloud-based solution to connect all your global content in one place, giving you the power to manage your brand worldwide. Our industry-leading technology pairs with the best enterprise applications to continuously push dynamic multilingual content to all of your global markets. Finally. Networked translation. 

 

See How It Works

The Massive Benefits of Cloud-Based Translation Management System

Language is social. It connects people and ideas. But what happens when it stops connecting, slows down, and goes offline? What happens when your global audience is left in the dark because your translations are stuck in someone’s inbox? 

With the Translation Network, Lingotek makes your content accessible to your customers globally. By connecting your company with our technology and translators, we connect your ideas with the world. Lingotek makes going global possible.

Cloud Based Translation is Faster, Easier & More Efficient 
Lingotek revolutionized the translation industry with its cloud-based networked translation technology. With Lingotek, you get an enterprise-grade, end-to-end solution that you control. Bring your translation workflow into the 21st century and get out from under the old-school, on-premise, traditional IT, and proxy architectures that slow you down and increase your costs with budget-busting implementation processes and ongoing maintenance.

Agile Software That Offers Scalability and Responsive IT
Our next-generation technology continuously delivers multilingual content and scalability to meet your increasing needs for more content, storage, and translation management. Lingotek’s cloud-based technology can extract large amounts of data and scale to any project size on the fly. With our agile software, Lingotek can be more responsive and can match your evolving requirements with fast IT. 

Seamless Integration With Your Applications
Seamless integration with your enterprise applications and our translation management system lets you upload source content for translation, have it automatically translated, and download the translated content back into your original application.

Automated Workflows Put Your Translations on Autopilot
Put your translations on autopilot with customizable workflows that let you trigger actions throughout the project lifecycle. From notifying a reviewer when a translation is ready for review, to reporting project status to an external system, the Lingotek rules engine brings AI-like capabilities to your workflow.    

Continuous, Real-Time Collaboration for Round-the-Clock Translation
With a vast network of translators working in our powerful cloud-based translation management system, you get continuous, round the clock translation and real-time collaboration.

Centralized File Management Gives You Control Over Your Content
Out-of-the-box integrations with popular CMS, CRM, marketing automation, knowledge bases, and social business software means your information resides in your system, giving you visibility, access, security, and control of your files and information.

Scalable File Storage to Match Your Growth
Our cloud-based Translation Network offers scalability that auto-scales to increased volume levels, without no additional charge for more file storage. It  can scale as your usage grows. 
 
Secure Your Information With Controlled Access to Files
Content stored in the Lingotek cloud is fully secured and kept private to your organization. Role-based authorization ensures that users only see information if they have been granted access by your project administrator.

 

 

 

 

Translation Solution Needs

Lingotek offers a wide range of translation solutions to its customers. Whether you are in the enterprise or federal space, or want our world-class translation services team to take care of your localization for you, Lingotek offers corporate and global translation solutions that are custom tailored for your needs.

 

 

 

 

 

 

 

 

 

 

 

 

About Lingotek

Our Company

Lingotek | The Translation Network is a cloud-based translation services provider, offering translation management software and professional linguistic services. We are the leader in collaborative translation technology with an innovative cloud translation management system (TMS) that uses computer-assisted translation (CAT) tools to facilitate faster, more efficient, language translation. Lingotek was the first to introduce cloud-based TMS technology to the United States in 2006 with the launch of a fully online, web-based, computer-assisted translation (CAT) system that pioneered the integration of translation memories (TM) with main-frame powered machine translation (MT). Our multilingual application program interfaces (API) and connectors pair with the industry’s top enterprise applications to automate and integrate the translation process. They include:

  • Content Management Systems (CMS) 
  • Customer Relationship Management Systems (CRM)
  • Marketing Automation
  • eCommerce Platforms
  • Knowledge Bases 
  • Product and Support Documentation 
  • Social Business Software
  • Desktop Files
  • Software Localization

Customers can use their own language services providers (LSP) and linguists, or our global network of 5,000+ professional linguists. Lingotek is based in Lehi, Utah in the area known as Silicon Slopes. 

Our History

Lingotek was founded in 2006 and is funded by Signal Peak Ventures and In-Q-Tel

Signal Peak Ventures is a Salt Lake-based venture capital firm that focuses on early-stage technology investments in the Intermountain region. The firm was established as Signal Peak in 2011 after the spin out of Canopy Ventures venture capital team and the acquisition of portfolio investments in ten other companies. The Signal Peak team has extensive experience in sourcing, executing, managing, and divesting venture capital stakes across the Intermountain region. 

In-Q-Tel is a strategic, not-for-profit investment firm that works to identify, adapt, and deliver innovative technology solutions to support the mission of the U.S. Intelligence Community. Launched by the CIA in 1999 as a private, independent organization, In-Q-Tel's mission is to identify and partner with companies developing cutting-edge technologies that serve the national security interests of the United States. Working from an evolving strategic blueprint defining the Intelligence Community's critical technology needs, In-Q-Tel engages with entrepreneurs, growth companies, researchers, and investors to deliver technologies that provide superior capabilities for the CIA and the larger Intelligence Community. 

Our Clients & Partners

Lingotek  works with some of the largest, most innovative companies in the world, in a wide variety of industries and services including government, technology, finance, telecom, travel, and education. Our clients include departments in the U.S. Government and several large Fortune 500 companies. Here are some of the Customers that are trusting their translation processes with the Lingotek Translation Network.

We also work with a growing network of Partners--service providers, digital agencies, open sources technologies, and other strategically selected companies--to meet the unique translation requirements of our customers. 

Industry Recognition & Awards

Comparably Best Company Leadership 2018
Comparably Best Company Managers 2018
Top 100 Companies in the Digital Content Industry - EContent 2017-2018
Comparably Best Company Leadership 2017
Comparably Best Company Culture 2017
Comparably Best Places to Work 2017
Comparable Best CEO - Rob Vandenberg 2017
Utah Business Book of Lists Top Telecom & Technology Software Developers 201
Utah Best in State Language Services 201
Silicon Review List of Inspiring 100 Companies 201
Top 100 Companies in the Digital Content Industry - EContent 201
Top 30 Drupal Contributor 201
Top Translation Services Company 2016 - PFin
Hot in Lehi Award Top Trending Companies - Owle
Top 100 Companies in the Digital Content Industry - EContent 201
Edison Award Finalist 201
CIO Microsoft 100 Solution Providers CIO Review 201
Edison Award Nominee 201
Gartner Cool Vendor of the Year 201
Oracle Gold Partner 201
Stevie Award Best New Product or Service of the Year SaaS Category 201
Most Innovative New Product Utah Valley Entrepreneur Forum 2006

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